At Odin Dwells, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please read our Returns & Refund Policy below.
Eligibility for Returns
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You may request a return within 7 days of receiving your order.
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Items must be unused, in the original packaging, and in the same condition as when received.
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Products damaged during shipping or incorrect items received are eligible for return or replacement.
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Due to hygiene and safety reasons, certain bathroom accessories may be non-returnable. Please check product details for any such restrictions.
How to Initiate a Return
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Contact our customer support team at [email protected] within 7 days of delivery to request a return.
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Please provide your order number, details of the item(s) to be returned, and reason for return.
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Our team will guide you through the return process and provide instructions for sending the item back.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
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We recommend using a trackable shipping service for returns, as Odin Dwells is not responsible for lost return shipments.
Refund Process
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Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 14 business days.
Exchanges
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If you wish to exchange an item, please follow the return procedure and place a new order separately.
Non-Returnable Items
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Items marked as final sale or non-returnable on the product page cannot be returned or refunded.
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Items damaged due to misuse or improper handling are not eligible for returns.
Contact Us
For any questions about returns, refunds, or exchanges, please contact us at:
Email: [email protected]